Terms and Conditions

Please read the rentals terms & conditons:

Initial deposit equal to 50% of the total balance is due at the time of signing of this contract and the remaining balance is due 30 days before the event and is non-refundable.

The deposit is used to confirm and reserve the date and time for the event and is non-refundable.

$75 rush fee for orders less than 7 days notice and the you will be required to pay in full at time of booking.

Payments may be made by debit/credit card or using Paypal, Venmo or Zelle.

The 20% fee assessed for late payments may increase with delayed payment.

If an event is canceled within 15 days of the event NO monies will be returned and will be charged the full amount of the total.

For orders less than $350, the client is responsible for pick up and installation.

Cost of the delivery is calculated based on the distance between the location of the event from our NC warehouse with a fee of $1.25 per mile. Unless the special truck rental and extra staff are needed for the setup.

The equipment and fixtures used as a part of the project setup remain the property of It's Always Us Events and Rentals LLC.

Client is responsible for striking and disposing of all balloons before pick up.

A removal/clean up service fee is charged when we return to tear down the decor and retrieve our equipment. It would be an extra charge for removal after 10 pm. Please let us know in advance if you wish to add this service.

Client is responsible for any costs associated with repair and/or replacement of rental equipment and setup fixtures due to damage or loss during the client’s event.

We offer free consultation to our clients to define all the specifications around their project. It is the responsibility of the client to ensure all the specifications are final prior to signing the contract. Any changes done to the project after the contract is signed might result in additional charges.

Client is responsible to provide access to the site of the event at least 2.5 hours prior to the start of the event. Additional time might be required for larger projects and will be discussed with the client in advance.

Decorating Staff will arrive onsite as specified by the client. We cannot be held responsible for delays (or incomplete décor) if not allowed a reasonable amount of time to complete décor services as described in this agreement.

We use only the highest quality products and make every possible effort to ensure that your decor will meet and exceed your expectations. However due to the general nature of the balloons, we can not guarantee the balloons will remain perfect and intact when used outdoors. Sunshine, wind and other atmospheric conditions dramatically affect balloon décor. For all outdoor events, classic balloon décor, deliveries, and balloon sculptures CANNOT be guaranteed to withstand inclement weather. Customers should have a secondary plan to include an indoor location for deliveries.